Responsible Gaming

Playing the game/bets responsibly

Gambling and betting services offered to the public and regulated fairly are exciting entertainment and leisure activities.

Uncontrolled use of gambling services can in some cases trigger addictive behavior by participating customers. Consequently, such behavior can lead to many problems, so it is essential to guard against this in order to retain the fun and excitement of betting and playing.

Our tip: divide your money and use the opportunity to set personal limits on deposits, losses etc. – under “Limits & Locks” in your customer account. Do you know Mentor? You can use Mentor to analyze your gaming behavior. Mentor gives you important information about your gaming behavior and helps you to make your gaming experience fun and safe.

Set your limits at: Set Limits & Locks

More information at: Limits & Locks information page

More information at: Mentor 

If you feel the urge to continue playing even though you want to stop, you can activate a temporary or permanent block for your customer account in your account settings.

Take our self-test regularly and answer these questions honestly for yourself:

1. Do you often play for higher amounts than you initially thought? YES/NO

2. Do you often feel restless and irritated when you try to avoid gambling? YES/NO

3. Have you already tried to stop playing without success? YES/NO

4. Do you feel obsessed about gambling or often think about gambling during the day? YES/NO

5. Do you play when you feel helpless, guilty or depressed? YES/NO

6. When you have lost a bet, do you try to recover the lost by making new bets? YES/NO

7. Have you ever lied to hide your gambling behavior? YES/NO

8. Have you ever given up on/lost a relationship, job or education because of gambling? YES/NO

9. Have you ever depended on others to help you out of an economically desperate situation if you lost too much on betting? YES/NO

If you answered YES to four or more questions, you should reconsider your gambling habits and it could be a sign that you are no longer enjoying gambling. The first step to self-help! Contact a suitable counseling center.

Counseling Centers

Counseling centers are for many people the first place to deal with problematic gambling. However, family members, spouses/partners and friends who already have experience in this area may also be good contact partners.

The services and offers of counseling centers can vary from place to place. CASHPOINT assists customers with their search and lists the following centers:

Institut Glücksspiel & Abhängigkeit
Wilhelm-Kreß-Straße 3, 5020 Salzburg

Further offers of help are available under:

Addiction Prevention in general

CASHPOINT consciously acts transparently in the gaming sector and responsibly addresses gambling addiction issues. As one of the leading companies in the stationary and online gambling business, CASHPOINT uses its unique position to act responsibly along its entire range of offers and develops innovative solutions for dealing with gambling addiction.

The “Responsible Gaming” program places particular emphasis on the early detection and prevention of addictive behavior and provides a range of measures for coping with these challenges now and in the future:

1. Know-how regarding this sensitive issue is a necessary basis for tackling this problem in a sustainable manner. Regular employee trainings in the area of early detection and prevention of gambling addiction is based on knowledge of recognized gambling addiction experts.

2. CASHPOINT supports the customer’s self-responsibility and autonomy if supplied with the appropriate information. The option of voluntary self-restraint can be made within the parameters of the registration process as well as in the client’s account when logged in. Additionally, the customer can initiate a proactive block on his/her account in order to counter a tendency or increased urge to play. CASHPOINT supports such prevention measures and blocks customers who demonstrate compulsive gambling patterns.

3. Special security measures, such as the personalized customer account or customer card or the manual review of individual customer information ensure the absence of minors in gambling.

4. CASHPOINT ensures that children under the age of 18 years have no ability to participate in betting.

5. Voluntary self-restraint is CASHPOINT’s philosophy regarding its commitment to responsible gaming. Excessive stimulation of playing urges by way of advertising and marketing activities is deliberately avoided.

6. Communication channels such as newsletters and mailings are not used to trigger a customer to invest beyond their means in gaming offers.

7. Further to point 6, CASHPOINT explicitly avoids communicating to customers that gambling is an alternative to employment or a way of earning money.

8. Content focuses on the entertainment value of gambling and does not report any unrealistic income claims.

9. CASHPOINT deliberately avoids advertising with testimonials which appeal to young audiences and minors.

10. To ensure the highest level of player protection, CASHPOINT offers the Mentor tool. This tool helps customers to analyse and interpret their gaming behavior.

11. CASHPOINT cares about the well-being and health of customers. Do not play under the influence of alcohol and drugs!

Accredited by the Global Gambling Guidance Group

CASHPOINT is a member of G4 – Global Gambling Guidance Group – which aims to minimize the impact of gambling problems with a worldwide accreditation and certification program.

G4 Head office / Secretariat

Pieter Calandlaan 317 – 319

1068 NH Amsterdam

the Netherlands

Tel: +31 20 412 44 03


Global Gambling Guidance Group

Further game-relevant information

  1. The customer has the option of writing complaints to CASHPOINT’s customer service ( at any time – with detailed information on the type of complaint. Customer service will contact the customer immediately, generally within two days. In the event of further disputes / inconsistencies, the customer can also contact the following offices:
  • Maltese Alternative Dispute Resolution Entity (Madre) under
  • The ODR platform ( allows customers to submit complaints online, handle them and react to them. Especially for disputes where the company and the customer are located in different countries, ODR offers a translation function.

General information on the treatment of compulsive gambling

1. Online advice

Online advice is a form of written advice on the Internet. The customer can determine the time and frequency of contacts himself. Advice can be given anonymously. Online advice is recommended when help is needed quickly.

2. Clinics

The treatment of gambling addicts can also take place on an inpatient basis in an appropriate clinic. Depending on the addictive patterns, a specialized clinic for addictive behavior or a psychosomatic clinic may be needed. Counseling centers assist in the search for suitable therapy solutions, especially with determining the costs.

The duration of inpatient treatment for gambling addiction is largely dependent on personal therapy procedures, clinic concepts and costs. On average, the duration of the therapy is between 8 and 12 weeks. Persons who are employed normally receive a transitional allowance for inpatient therapy. With help and targeting use of psycho-therapeutic methods, persons addicted to gambling learn alternate behavior to their gambling compulsion and to question or critically examine the causes and consequences of the disorder. The goal of the therapy is to end well prepared for the phase following the clinical treatment. With regard to this, relapse prevention and local access to continuing support is especially important. Dealing with money and debts is an another focus in inpatient therapy.

3. Self-help groups

Self-help groups for gambling-addicted people are now available in many cities and towns. Participants meet regularly at scheduled times to share experiences concerning their problems and experiences with gambling and addiction. Self-help groups pursue an approach which takes place without professional guidance.  People primarily do this voluntarily. Participation is free and therefore non-binding. Self-help groups present an important and permanent supplement as well as an essential extension of addiction support systems.

The overall goal of the self-help system is for gambling addicts to mutually find sustainable ways to lead their life without gambling and to deal with gambling offerings. Mutual encouragement and empowerment are the main focuses to build upon in self-help groups. Participants at the beginning of their withdrawal from gambling can benefit by sharing with those who have longer-term experience with abstention. The knowledge that one is not alone with this problem – as well as seeing that others have managed well – is for many a helpful experience.

4. Debt counselling

The financial situation often represents for many an existential threat. Family members, friends, partners and spouses are often also affected by gambling debts and their effects. Debt counseling can provide concrete and free help to handle debt and manage and develop realistic objectives for sustainable debt reduction with all those involved.

Integrity in Sports


CASHPOINT is a member of the International Betting Integrity Association (IBIA, formerly ESSA), a non-profit organization that monitors irregular betting patterns and possible manipulation of events. As part of this membership, CASHPOINT is fully involved in its early warning system, which is designed to detect such betting behavior.

More information at:

Play Fair Code

Partner and expert in the fight against match-fixing and for integrity in sport

The Play Fair Code (Association for the Protection of Integrity in Sport) is an initiative of the Ministry of Sports (BMOEDS), the Austrian Football Association (ÖFB) and the Austrian Football League (ÖFBL), which was founded and institutionalized in 2012.

More information at:

Stay Connected

MERKUR is the leading brand of the MERKUR GROUP which was founded in 1957. We are always happy to help so feel free to reach out.